Product Return Policy
In what condition do we accept product exchange and/or refund?
You are allowed to return products within 7 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. Whatsapp our support 018-3990669 or firstname.lastname@example.org
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once we confirms the return, we shall send you a digital consignment note (Pos Laju)and paste it on the return parcel. We will arrange PosLaju to pick up the item from your address. If you prefer us to pick up the return item from another address like at work place, please let us know too. OR in certain cases/order you need to send the item by your own. We cannot arrange Poslaju to pick up. We will bear the refund return cost. You need to request payment slip/receipt from Poslaju.
(ii) How to pack the return parcel. Please ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) We will replace (same SKU) the new item to you.. However, in the event where the particular item is out of stock, we shall refund the amount to you.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango. Help us get the necessary information and we will try our very best to shorten the process.
(e) Delivery cost. Delivery cost for returning item shall be borne by us if you follow the procedure. We shall also bear the cost of sending the item back to you.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments)